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Customer Help and FAQ

If our questions below don't help please see chat below.

Common questions asked


Orders will be shipped out for delivery in  3-4 days after order being placed.

Yes. Most questions will be answered straight away using our chat service. If we cannot answer your technical questions straight away then we will create a support ticket and answer within 24hrs.

We save costs in the flowing ways to enable us to offer the best pricing:

  • We reuse boxes/packaging where possible
  • Using chat as our main contact point reduces costs in travel, phones and office space for our staff.
  • Some purchases are ordered directly from supplier upon order with Sram items being sent straight to you from supplier. We hold popular items such as Tubes. 

Please email as soon as possible for address changes or simply use the chat feature below. 

You can track your order status on your accounts page (please note this is only available if you have created an account). In both instances you will receive an email when your items have been shipped

Yes tax is included. A tax invoice will be provided by email.

We currently only ship to the United Kingdom but looking to change this to Europe and Worldwide delivery very soon.

Post order questions.

Returns, Shipping, Exchanges

All products can be returned within 30 days of purchase. Please email for any returns. 

Return shipping costs to be paid by the customer unless a fault with the product. 

We currently offer a 3-4 day delivery service on all products.

Standard delivery – £4.99
Orders over £150 – FREE

Yes we offer exchanges on all products.

Contact Details

For the fastest response please see the chat feature below. This will give you the quickest response to all enquires including technical help.

Bicycle Spares
Unit 10 
Chivenor Ind Est
EX31 4AY

Contact number – We currently only offer an online help service but in certain circumstances or if requested we will get in contact directly via phone.

UK Shipping

Delivery in 3-4 Days

30 days returns

Easy to use returns

Full UK Warranty

Offered on all spares

100% Secure Checkout

PayPal / MasterCard / Visa

Free Postage January!
Use Code POST4FREE24

Activate in basket and select free shipping under shipping method